Warranty
All customers wishing to have an item warranted must first obtain an RMA number by calling us at 518-884-9431. Gates Belts purchased from us must be warranted directly from Gates. Please contact us for the necessary paperwork.
As of October 1, 2020 our manufacturer warrants axles to be free of defects in material and workmanship for 365 days from the date of purchase. Rebuild kits and u joints are covered for 30 days from date of purchase. Boots are EXCLUDED from warranty. Warranty is valid ONCE for each eligible part purchased.
Warranty does not apply to conditions resulting from misuse, negligence, accident, improper installation or alteration. Customers failure to replace a torn, ripped or otherwise damaged boot is considered negligence and part will be rejected for warranty.
Warranty is VOID on any vehicle lifted in any way to include any tire, wheel or suspension components other than the original equipment design. Warranty is VOID on any vehicle that has been altered in any way to include performance enhancements to engine or drive train in any way other than the original equipment design. We reserve the right to make the determination if the part has been subject to abuse, improper installation or vehicle alteration. If warranty is rejected due to one or more of the reasons stated previously, customer must pay shipping to have part returned to them. Boots are EXCLUDED from warranty.
We reserve the right to repair/replace parts as we see fit. We do not cover return shipping costs. At no time will a refund be given on a warranty. If parts are not available, a replacement part will be given at the time one becomes available. All parts must be returned, including boots, before a warranty will be given. Only the original purchaser of the part is eligible for the warranty and customers must provide proof of purchase within 365 days for warranty to be honored. Our liability at no time shall exceed the amount of the original sale.
As of October 1, 2020 our manufacturer warrants axles to be free of defects in material and workmanship for 365 days from the date of purchase. Rebuild kits and u joints are covered for 30 days from date of purchase. Boots are EXCLUDED from warranty. Warranty is valid ONCE for each eligible part purchased.
Warranty does not apply to conditions resulting from misuse, negligence, accident, improper installation or alteration. Customers failure to replace a torn, ripped or otherwise damaged boot is considered negligence and part will be rejected for warranty.
Warranty is VOID on any vehicle lifted in any way to include any tire, wheel or suspension components other than the original equipment design. Warranty is VOID on any vehicle that has been altered in any way to include performance enhancements to engine or drive train in any way other than the original equipment design. We reserve the right to make the determination if the part has been subject to abuse, improper installation or vehicle alteration. If warranty is rejected due to one or more of the reasons stated previously, customer must pay shipping to have part returned to them. Boots are EXCLUDED from warranty.
We reserve the right to repair/replace parts as we see fit. We do not cover return shipping costs. At no time will a refund be given on a warranty. If parts are not available, a replacement part will be given at the time one becomes available. All parts must be returned, including boots, before a warranty will be given. Only the original purchaser of the part is eligible for the warranty and customers must provide proof of purchase within 365 days for warranty to be honored. Our liability at no time shall exceed the amount of the original sale.